Shipping
How long does the shipping take?
We are currently working to shorten the delivery time. Since our stock is still limited because we are a small company that is still in the process of growing. Generally, the standard shipping time (domestically) is 15-20 working days. However, we always strive to work on our inventory so that you receive your order as quickly as possible!
With your purchase, you have supported a small two-person business from beautiful Salzburg and not a corporate chain.
Is the shipping free?
Free shipping usually only applies to national orders. Shipping costs may apply for international orders.
Can I track my order after it has been shipped?
Yes, as soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. This will allow you to check the status of your delivery at any time.
Returns
How can I return an item?
To return an item, please fill out the return form online and send the item back in its original packaging to the specified return address.
When will I get my money back if I return an item?
After receiving and verifying your return, we will refund the purchase amount to the original payment method within 14 days.
How do I find out if my return has arrived?
You will receive a confirmation email as soon as your return has been received and processed. This may take up to 7 business days after your return is received.
Contact
How can I reach you?
Under our email: vybe.foru@gmail.com, we are always reachable for you.
How long does it take until I get a response?
In general, we respond to every email within the next 24 hours.